We often get asked why ScanSnap doesn’t come with TWAIN drivers, and it’s a valid question. The short answer is: we simply can’t make ScanSnap the easy one-touch scanner it is while running on a TWAIN driver. To really understand why we omitted TWAIN from the ScanSnap line, we need to revisit what its purpose is.
TWAIN was developed by a group of industry leaders who saw the need for an established standard software protocol and application programming interface (API) to regulate communication between software and imaging hardware. It provides the framework for the scanner to “talk” to the target device, and it also assumes that users want a lot of control over how the communication takes place.
ScanSnap was developed with a different customer in mind — the user who needs to scan but doesn’t want to learn driver settings or understand these complicated issues. While TWAIN drivers allow the user great control and interoperability with applications, it also assumes a certain level of knowledge and experience. Users must be hands-on through every step of scanning: selecting whether the documents need to be scanned on both sides, choosing color and quality options, and many other manual adjustments. That process may be simple for some; but for others, a simple and easy-to-use device is needed. Enter ScanSnap: a no-fuss, no-drivers-to-learn machine that excels at creating sharp, clear scans time after time. No technology experience required!