ScanSnap Cloud: Most Frequently Asked Questions

Achieve Scanning Glory with ScanSnap!
August 8, 2016
ScanSnap Cloud: Most Frequently Asked Questions
August 10, 2016
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ScanSnap Cloud: Most Frequently Asked Questions


How much does it cost to use ScanSnap Cloud?

It’s free to use ScanSnap Cloud! The only cost involved would be if you choose to upgrade to the paid versions of our partners’ software.

What services can I use with ScanSnap Cloud?

Currently, you can use Box, Dropbox, Evernote, Expensify, Google Drive, OneDrive, OneDrive Business and Shoeboxed. You can learn more about each of our partners on

How do I get ScanSnap Cloud?

ScanSnap Cloud is available for both the ScanSnap iX100 and iX500. It’s easy to install on your computer or mobile device. Visit to download the software and check out the start-up guide here.

In which regions is ScanSnap Cloud available?

ScanSnap Cloud is currently available in the US, Canada and Japan.

How do I change the folders that ScanSnap Cloud scans to?

It’s a simple settings change on the dedicated ScanSnap Cloud app. This article provides step by step instructions.

How do I change the naming convention for my document?

It’s simple: start by opening your ScanSnap Cloud app on your desktop or mobile device. If you are on your desktop go to ‘Tools’ then to the ‘File Name’ tab. If you are on your mobile device, go to ‘Settings’ then to ‘Profile’ and ‘File Naming Rule’. Here you can change the naming convention of your documents.

Are my documents encrypted in ScanSnap Cloud?

The security of our customers’ information is of the utmost importance to Fujitsu. As part of that commitment, we have selected Microsoft Azure as the preferred and strategic cloud for our ScanSnap Cloud service. While documents are not encrypted, the Microsoft team is constantly investing in the security of the Azure platform, and the integration with Microsoft’s cloud infrastructure gives ScanSnap customers a trusted platform for the security of their information.