How to Prevent a Paper Jam with ScanSnap

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How to Prevent a Paper Jam with ScanSnap

ScanSnap scanners are known for being reliable, easy-to-use, and efficient. However, on occasion, a paper jam will occur due to unforeseen circumstances and can slow down your workflow. That’s why we’re sharing these preemptive steps you can take to prevent paper jams with ScanSnap and help keep your machine running smoothly. Check them out!

One easy way to prevent paper jams is to prep your paper before the scanning process begins. Many documents will be folded, stapled, or creased by the time they hit your desk to be scanned. If you’re scanning a large stack of paper, make sure to fan the pages out so they do not stick together. Also, ensure that all staples and paper clips have been removed since they can damage the scanner. Prepping your paper before scanning may take slightly longer, but it’s worth not having a jammed scanner batch. This article will provide more details on how to properly prepare your documents before scanning.

Another simple way to prevent paper jams and keep your ScanSnap running at peak performance is to routinely clean your scanner’s consumables such as the glass, brake pads, and rollers. Start by unplugging your ScanSnap and gathering the necessary supplies. We recommend purchasing Fujitsu F1 Cleaner, but you can also use 90% or more isopropyl alcohol on a lint-free cloth. Never use spray duster, water, or any other type of cleaner inside of your scanner! Instead, open up the ScanSnap and gently pull the release lever on the right side of the scanner to get to the consumables. Spray the F1 Cleaner on the lint-free cloth and clean the rollers first by either removing them or simply cleaning the exposed section of rollers, then rolling them vertically downwards to clean the other sides. Next, clean the glass lenses by sliding the lint-free cloth with cleaner across the length of the glass in a back and forth motion. For visual instructions, check out this video on how to clean your iX500.

Reminder: when you are not using the scanner, close the ADF lid to prevent dust from building up and getting caught on the glass of the scanner.

After employing these simple preventative steps, your scanner will be maintained at optimal performance. If you have any questions, feel free to contact us at or call our technical support at 800-626-4686.

Allie Rumpanos
Business Development
Fujitsu Computer Products of America, Inc.